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FULL COVID POLICY

When guests check into our hotel over the next few months, they will notice a number of alterations-additions to the Hotel’s operation designed to minimize risk and enhance safety for our guests and staff.  And meet the new health and safety challenges presented by the current pandemic environment.
The enhanced measures our Hotel is implementing, in compliance with the mandatory criteria and extra recommendations of Greece’s Hotel Safety Protocols, include the following:
 
Team members (staff) Training

  • Training on COVID-19 safety and sanitation protocols to all employees
  • Informative posters throughout the staff areas
 
Personal Protective Equipment
  • Provision of personal protective equipment to all employees
  • Hand sanitizing stations for our guests and staff  around public areas
Physical distance
  • Floor signage and informative posters for physical distance
  • Proper arrangement of restaurant, bar, lounge and pool tables to ensure appropriate distancing.
 
Cleaning and disinfection protocols
Guest rooms
  • The hotel has chosen approved for use disinfectants effective against bacteria and viruses and appropriate for SARS- CoV-2.
  • Enhanced cleaning and disinfection protocols are used to clean guest rooms with attention to high touched surfaces
  • Steam cleaners for the disinfection of fabric surfaces such us sofas, chairs.
  • All decorative items are suspended.
  • Housekeeping trolleys are sanitized after each shift.
  • Cleaning of the room is done upon request on the reception desk to minime contact of the cleaning personel. Upon check in you can inform on how often youw ould like us to clean the room.
  • The linen change is performed every 3 days depending on the type or room.
 
Public areas
  • Increased frequency of disinfection of all public areas and staff areas with attention to high touched surfaces
  • Steam cleaners for the disinfection of fabric surfaces
  • Dining tables, bar stools, chairs etc disinfected after each use
  • Recommendation to all guests the usage of their in room WC
  • Touchless public garbage bins available in public areas
  • Air Conditioning Cleaning, according to governmental protocols
 
In addition,
Front office desk
  • Check out time: 11h00 / Check in time : 15h00
  • Guests personal data (address, telephone number, email)  during check in, for public health protection and the possible need of tracing 
  • Protective plexiglass installed at the front desk
  • Appropriate floor signage for physical distancing
  • All key cards disinfected prior use
  • POS terminals disinfected after guest use
  • Working surfaces & Shared Equipment disinfected regularly
  • A complete medical kit  available at front office
  • Credit card as a payment method instead of cash will be reinforced.
  • Guests are informed for the services that are officially suspended or altered
 
Elevator use
  • Guests are enhanced to prefer the use of stairs.
  • Maximum capacity of persons is signed in the entrance
  • Guests are enhanced to use the elevator only if staying in the same room
  • Hand sanitizer available in all elevator
  • Disinfection of  the button panels is performed on a regular basis
 
 
Restaurant services
  • A hand disinfection stand in every restaurant entrance.
  • The buffet will be served only by our team members
  • Napkin service is suspended and replaced by one usage napkin
  • When possible, individual packaged serving items are used.
  • Tables are arranged with appropriate physical distancing
 
Food Safety:
 At our hotel , food handlers and supervisors are trained on safe food preparation and service practice according  HACCP principles 
 
Pool Operation
  • Max capacity number of person in the pool is 1per5m2. .
  • Lounge chairs and tables are arranged with appropriate physical distance and  disinfected  after each use,
  • Pool towels are provided to guests every day.
 
Spa and Gym room
  • Spa & gym facilities are available by appointment
  • Utensils and gym organs are disinfected after each use.
 
 
Suppliers of goods & services
  • All our Contractors and suppliers of goods and services follow similar Safety Protocols measures.
  • No access is allowed within the hotel
 
 
The hotel has in place an action plan in case of COVID-19 suspected cases of guests or staff member which complies with Greece’s Hotel protocols and legislation.
 
The Management of our Hotel is committed in fully implementing Greece’s Hotel Safety Protocols.
 
We wish you a safe and pleasant stay in our hotel